Support

A real person reads every email. Most replies go out the same day.

Get in touch

The fastest way to reach us is email: support@humblemedia.net.

Please include your macOS version, your Mac model (Apple menu → About This Mac), and what you were doing when the problem happened. Screenshots help.

Before you email

A few quick checks that resolve most things:

Open System Settings → Privacy & Security and confirm Humble Voice has Microphone, Input Monitoring, and Accessibility permissions.
Try the default hotkey (Right Option) in a fresh TextEdit document. Rules out the target app being unusual.
Restart the Mac. Reclaiming the Neural Engine sometimes fixes "stuck" transcription on long-running sessions.
Make sure you're on the latest version. Humble Voice → menu bar → Check for Updates.

Common topics

Refunds

Email us within 30 days of purchase, no questions asked. The trial exists so you don't have to take our word for it.

Your license

A Humble Voice license is tied to the email address you bought it with, and it covers personal use on any Macs you personally own or control. New Mac, second Mac, work Mac, home Mac — all fine.

Licenses are not transferable to other people. If you sell or give away a Mac, please remove Humble Voice before handing it off.

Lost your license email after a clean install or system migration? Email support@humblemedia.net from the address you bought with and we'll resend it — usually within a day.

System requirements

macOS 13 Ventura or later. Apple Silicon (M1+) preferred for speed; Intel Macs work with slightly higher latency.

Try before you buy

Free 7-day trial, no account, no card. Download the trial.

Found a bug?

Send it to support@humblemedia.net with a short description of what you expected versus what happened. We triage every report.